Support Center
Furvana
Need help with Furvana? You're in the right place. Find answers to common questions, troubleshoot issues, and get the support you need to find your perfect canine companion.
FAQ
Find answers to common questions about features and usage.
Troubleshooting
Solutions for common technical issues and problems.
Contact
Get in touch for personalized support and feedback.
Frequently Asked Questions
How do I get started with Furvana?
Simply download the app and start exploring. Use the search feature to answer questions about your lifestyle and preferences, or browse all breeds to find your perfect match. No account creation needed.
Does the app work offline?
Absolutely. All breed data and matching happens on your device. You can use Furvana anywhere, anytime, without an internet connection.
How does the breed matching work?
Answer questions about size preference, energy level, family compatibility, grooming needs, training difficulty, and role preference. Our algorithm uses these answers to recommend breeds that match your lifestyle.
Can I save breeds I'm interested in?
Yes! Tap the heart icon on any breed to add it to your favorites. You can view all your favorite breeds anytime from the Favorites section, all stored locally on your device.
How many breeds are in the database?
Furvana includes information on 180+ dog breeds, from popular family dogs to rare breeds. Each breed includes detailed characteristics and traits.
Does the app emphasize adoption?
Yes! Furvana includes dedicated sections for common shelter dogs and senior dog adoption, complete with resources and rescue directories to support adoption efforts.
Can I export my favorites?
Yes! Go to Settings > Export Data to save your favorites list as a JSON file to your device. This is useful for backup or sharing with family members.
Is Furvana really free forever?
Yes. No subscriptions, no in-app purchases, no ads, no hidden costs. Furvana is completely free forever because everyone deserves access to quality pet adoption resources.
Troubleshooting
App won't open
Try restarting your device. If the problem persists, uninstall and reinstall the app. Since all data is stored locally, you can re-download without losing any breed information (though your favorites would need to be re-added).
Can't find my favorites
Make sure you tapped the heart icon on the breeds you wanted to save. You can access your favorites from the Favorites section at the bottom of the app.
Search not giving results
Try adjusting your search criteria. Some combinations of preferences might result in fewer matches. You can always browse all breeds if you don't find matches in your initial search.
Breed information not loading
Check your internet connection briefly (even though the app works offline, initial data needs to download). If the issue persists, try restarting the app or updating it.
Helpful Resources
User Guide
Complete guide to finding your perfect dog
Coming soonStill Need Help?
Can't find what you're looking for? I'm here to help. Send me a message and I'll get back to you as soon as possible.
Response Time: I typically respond within 24 hours. For urgent issues, please include "URGENT" in your subject line.
Privacy-First Support
When you contact support, I only see what you choose to share. Your breed preferences and favorites stay on your device and are never accessed during support conversations. I'm committed to maintaining the same privacy standards in our support interactions.