Support Center
Sober Balance
Need help with Sober Balance? You're in the right place. Find answers to common questions, troubleshoot issues, and get the support you need for your recovery journey.
FAQ
Find answers to common questions about features and usage.
Troubleshooting
Solutions for common technical issues and problems.
Contact
Get in touch for personalized support and feedback.
Frequently Asked Questions
How do I get started with Sober Balance?
Simply download the app and start using it. There's no account creation, registration, or personal information required. The app is designed to work immediately for anyone who needs it.
Can I use the app without tracking my sobriety?
Absolutely. Sober Balance respects that recovery looks different for everyone. You can use the breathing exercises, support resources, and reflection tools without tracking anything if you prefer.
How do I access the SOS breathing exercises?
The SOS feature is easily accessible from the main screen. It provides guided breathing exercises designed to help you through difficult moments, available whenever you need them.
Does the app work offline?
Absolutely. Sober Balance is designed to work completely offline. All your data is stored locally on your device, so you can access support even without an internet connection.
Can I delete my data?
Yes, you have complete control. Go to Settings > Data & Privacy > Delete All Data. This will permanently remove all your recovery data from the app. There's no cloud backup, so deletion is permanent.
Is the app really anonymous?
Yes. Sober Balance collects no personal information, requires no accounts, and stores all data locally on your device. Your recovery journey stays completely private.
Troubleshooting
App won't open
Try restarting your device. If the problem persists, uninstall and reinstall the app. Your data is stored locally, so you'll need to export it first if you want to preserve it.
Data seems to be missing
Check if you're on the same device where you created the data. The app stores data locally, so it won't sync across devices. If you've recently updated the app, try restarting it.
App feels slow
Try closing other apps to free up memory. If you have a lot of data, consider exporting and starting fresh. The app is designed to be lightweight, so performance should be smooth.
Can't access SOS features
Make sure you've completed the initial setup. The SOS breathing exercises should be accessible from the main screen. If you're still having trouble, try restarting the app.
Helpful Resources
User Guide
Complete guide to all features and settings
Coming soonDownload App
Get Sober Balance on your device
Coming soonStill Need Help?
Can't find what you're looking for? I'm here to help. Send me a message and I'll get back to you as soon as possible.
Response Time: I typically respond within 24-48 hours. For urgent issues, please include "URGENT" in your subject line.
Privacy-First Support
When you contact support, I only see what you choose to share. Your recovery data stays on your device and is never accessed during support conversations. I'm committed to maintaining the same privacy standards in our support interactions.