Support Center
Level Mind
Need help with Level Mind? Find answers to common questions and get the support you need for tracking spirals and building evidence against catastrophic thinking.
FAQ
Find answers to common questions about using Level Mind.
Troubleshooting
Solutions for common technical issues and problems.
Contact
Get in touch for personalized support and feedback.
Frequently Asked Questions
How do I get started with Level Mind?
Once the app launches, simply download it from the App Store. There's no account creation, registration, or setup required. When you experience a spiral, tap to log it. Come back later to record what actually happened. The app builds patterns over time.
What is a spiral?
A spiral is when a small event (like a friend not texting back) triggers catastrophic thinking (they hate me, I'm getting fired, I've ruined everything). The spiral feels completely real in the moment, but usually turns out to be nothing. Level Mind helps you track these patterns and see that your fears are usually wrong.
How does reality tracking work?
After you log a spiral, you can come back later (hours or days) to record what actually happened. Did your fear come true? What really happened? Over time, the app builds evidence showing how often your fears were wrong, which helps break the pattern of catastrophic thinking.
Does the app work offline?
Yes, Level Mind works completely offline. All your spiral logs and patterns are stored locally on your device. No internet connection is required.
How do I delete my data?
You have complete control. Go to Settings > Data & Privacy > Delete All Data. This will permanently remove all your spiral logs and pattern data. There's no cloud backup, so deletion is permanent.
Can I export my data?
Yes! You can export your spiral history as a PDF or text file. This is useful if you want to share your patterns with a therapist or keep a backup. Your data, your choice.
Is the app really private?
Yes. Level Mind collects no personal information, requires no accounts, and stores all data locally on your device. Your spiral data stays completely private. No company should profit from your emotional pain.
Will this app stop my spirals?
Level Mind doesn't stop spirals. It helps you build evidence that your fears are usually wrong, which can help break the pattern over time. But it's a tool, not treatment. If you're struggling with severe anxiety or spirals, please reach out to a mental health professional.
Does this work for [my specific condition]?
I can't say. I'm not a therapist. If you experience catastrophic thinking spirals about rejection or perceived criticism, this tool might help track patterns. But it's not medical advice. Level Mind is designed for people with RSD, GAD, social anxiety, and other anxiety patterns, but everyone's experience is different.
What if I'm in crisis right now?
Please reach out for help: Call or text 988 (Suicide & Crisis Lifeline) or text HOME to 741741 (Crisis Text Line). This app is a journaling tool, not crisis intervention.
Troubleshooting
App won't open
Try restarting your device. If the problem persists, uninstall and reinstall the app. Your data is stored locally, so make sure you're okay with losing it before reinstalling.
Data seems to be missing
Check if you're on the same device where you created the data. The app stores data locally, so it won't sync across devices. If you've recently updated the app, try restarting it.
App feels slow
Try closing other apps to free up memory. Level Mind is designed to be lightweight, so performance should be smooth. If issues persist, try restarting your device.
Can't see my patterns
Make sure you've logged at least a few spirals and recorded their outcomes. Patterns build over time as you track more spirals. If you've logged spirals and still don't see patterns, try restarting the app.
Export isn't working
Make sure you have at least one spiral logged. The export feature requires data to export. If you have data and export still isn't working, try restarting the app or updating to the latest version.
Crisis Resources
If you're in crisis or having thoughts of self-harm, please reach out for immediate help:
988 Suicide & Crisis Lifeline
Call or text 988
Crisis Text Line
Text HOME to 741741
SAMHSA Helpline
1-800-662-4357
Level Mind is a tool, not crisis intervention. If you're in immediate danger, please call 911 or go to your nearest emergency room.
Helpful Resources
Still Need Help?
Can't find what you're looking for? I'm here to help. Send me a message and I'll get back to you as soon as possible.
Response Time: I typically respond within 24-48 hours. For urgent issues, please include "URGENT" in your subject line.
Privacy-First Support
When you contact support, I only see what you choose to share. Your spiral data stays on your device and is never accessed during support conversations. I'm committed to maintaining the same privacy standards in our support interactions.